DrinkLync support

How can we help?

Tell us what happened and include the email on your account, venue name, order number if you have one, and a screenshot of any error. Never email a card number, password, MFA code, or pickup QR.

Email help@drinklync.com Check service status

We typically respond within one business day. Active pilot venues should use their launch contact for service-night incidents.

Order or pickup help

For a failed payment, missing order, delayed drink, refund question, or pickup-code problem, contact us with the venue and order number.

Get order help

Account and sign-in

Get help with email sign-in, password recovery, MFA, a changed phone, or a locked account.

Get account help

Venue and staff support

Managers can ask about onboarding, menus, stations, staff access, devices, training, or service-night operations.

Get venue help

Privacy and deletion

Request a copy, correction, or deletion of your data. Account deletion is also available directly in the app.

Delete an account
Make a privacy request

Useful links

In-app customer support · Help center · Privacy policy · Terms of service · Data deletion details