Straight answers,
before you ask for them.

Core Venue: $500 setup + $699/month (yearly agreement, 1 station included), no share of your sales, Insights free for your first month, then $199/mo only if you choose to keep it. Extra stations anywhere in the building: $299/mo each, no extra setup. Enterprise (stadiums, arenas, multi-venue groups): $6,000/month + $299/month per stand, annual contract, the whole building outfitted, inquire at help@drinklync.com. Event nights: $299/night flat, 2-night minimum, $500 setup, no share of your sales. Card processing is separate: customers pay into your own Stripe account and Stripe bills you its standard card fees directly, which DrinkLync never holds, sets, marks up or receives any part of.

Core is a yearly service agreement, and we share the full terms with you upfront. There is no trial period: when you onboard, we build your venue and you go live. Before you commit, see your numbers in the calculator with your own inputs. No fine print.

Two different directions of money. Stripe is your customers paying you. Your subscription is your venue paying DrinkLync: $699 a month for Core Venue plus a one-time $500 setup, $299 a month for each extra station, and Insights free for your first month, then $199 a month only if you choose to keep it. We never take a share of your sales: no percentage, no per-order cut, no revenue share. Card processing is separate: customers pay into your own Stripe account and Stripe bills you its standard card fees directly, which DrinkLync never holds, sets, marks up or receives any part of. Your subscription has to be active before your bar can go live, and there is no free period on Core, stations or setup; Insights is the only thing free, for your first month.

Standard venues: you go live as soon as DrinkLync has reviewed your setup. After you fill out the inquiry form, we evaluate, send your magic-link account creation email, and you finish the guided setup wizard in your manager portal. Enterprise (stadiums, arenas, multi-venue groups): 1-2 weeks with our onboarding help.

No, we ship default photos for 100+ common drinks (Old Fashioned, Margarita, Modelo, etc.). If you have custom signature drinks you can upload your own photos, or use our SVG drink-glass icons.

Email + name (you), venue name + city + state, your ABC license number if you have one, and a rough estimate of peak-night order volume. From there we send you a magic link to finish onboarding at your pace.

Your account is created from the magic link in your welcome email. Opening it once sets you up, and after that you sign in at app.drinklync.com/manager/login with your email. You will be asked to change the first-time password, and you can turn on a second factor from your profile. If you already had an account before you signed up, the link signs you into that one instead of making a second.

Setup links are single-use and last 14 days. If yours has lapsed, go to drinklync.com/venue-onboarding and ask for a new one with the same email address you used before, and a fresh link is sent. Nothing you already filled in is lost, the new link picks up where you stopped. If the email does not arrive within a few minutes, check spam, then write to help@drinklync.com and we will send it by hand.

Yes, at any point. Every step saves to your venue as you go, so there is no draft to lose and no submit-or-lose-it moment. When you come back, the wizard opens on the first thing that still needs you. Doing it across three sittings on a phone is normal.

Each invite is good for 72 hours. Open your Team page, find the person, and resend the invite. That sends a fresh link and the old one stops working. Ask them to check spam for an email from DrinkLync. Once they accept, they sign in on the bar iPad with their PIN, so they never need the email again. Your Team page shows who has accepted and who is still pending.

No. Pick from our catalogue of common drinks, which is the fastest route for most bars, or import a spreadsheet if you already have one. Either way you set your own prices afterwards, and you can price each bar separately if your rooftop charges more than your main room. Adding a drink later takes about 20 seconds from your phone.

When every check on the final run-through is green, Go live switches your venue on right away: your live link starts working and your iPads take tickets. At the same moment DrinkLync gets your menu and listing to review, and if anything needs a change we contact you directly. If a check is still red, the wizard lists it with a link straight to the step that fixes it.

You can stretch customer ETAs from the Throttle page (Busy, Surge or Max) with honest copy; orders are never rejected. AI auto recommends a level, and customer countdowns follow the floor you set. The bartender sees the same queue; customers just get a heads-up that it's a peak rush.

Yes. /onboard/popup is built for exactly this. $299/night flat with a 2-night minimum and a $500 setup; there is no free tier. You print our QR posters (we generate them automatically), prop them around your tent, and you're live.

They scan a QR code with their phone's camera, which opens DrinkLync in the browser. No app install required. They create an account once (21+ confirmed at sign-up) and save a card, and after that ordering is one tap with the saved card. Apple Pay and Google Pay are not available yet.

You add them by name and give each one a PIN. They tap their own card on the iPad and enter the PIN, which takes about two seconds at shift change and keeps every ticket attributed to a real person. You need at least one bartender and one gatekeeper before go-live. You can change a PIN or remove somebody instantly from your team page, and you should the day they leave.

It proves the whole chain before a paying customer tries it. You place one order the way a customer would, the ticket lands on the bar iPad, someone marks it ready, and the pickup gets settled. It takes a couple of minutes and it is the only step that catches a bar with no station assigned or an iPad nobody signed into.

Use in-app help, write to help@drinklync.com, or reply to any email we have sent you, and say which bar you are and what you are seeing. If your bar is live and orders are affected, put LIVE in the subject line. Your manager dashboard also has a Lync button that answers questions about your own venue's data without waiting on us. There is no phone or text line: support is in-app help and email.

Stripe Connect Express. We connect your venue's own Stripe account inline during onboarding, and Stripe pays out to your linked bank account on your Stripe payout schedule, not ours.

No POS to buy. Each station is two iPads: one for the bartender and one for the gatekeeper at the pickup point, and the staff app is built for iPad. Use iPads you already own and pair them by scanning a QR from your setup screen, or tell us how many you need on the hardware step and we ship them pre-configured and locked to DrinkLync. The manager dashboard runs in any browser.

Because the money is yours, not ours. DrinkLync is software, not a payment processor. Your customers pay into your own Stripe account and we never hold, route, or take a cut of customer funds. Connecting takes about 10 minutes. Have these ready before you start: your legal business name and address, an EIN or SSN for the owner, the owner's date of birth, and the bank account you want payouts in. Stripe sometimes shows a quick human check on its first screen; finish it yourself, because nobody can do that step for you. If you stop halfway, the setup step shows exactly what Stripe is still waiting on.

On Stripe's schedule, not ours, because it is your Stripe account. New accounts usually start on a rolling payout a few days behind the sale, and you can change the schedule yourself in your Stripe dashboard. If payouts are paused, it is almost always because Stripe still wants a document from you. Your setup step shows what Stripe is still waiting on.

Tell us how many stations you run and where to ship, and the iPads arrive already enrolled in our device management and locked to your venue. They come up on your bar screen with nothing else to tap. Staff surfaces only open on an enrolled device, which is what stops a random phone from pulling up your order queue. If you want to use iPads you already own, say so on the hardware step and we will enrol them with you.

Almost always it is the Wi-Fi. Put the iPad on your staff or back-office network, not a public network with a sign-in page, because the iPad cannot click through that page and pairing never finishes. Open Safari on the iPad and load app.drinklync.com. If that page will not load, the network is blocking it, and your internet provider or IT person needs to allow it. Keep the iPad plugged in at the station. If it still will not pair, email help@drinklync.com with the bar name, and put LIVE in the subject if you are open tonight.